|
Quabbin Mediation offers seminars, workshops, and training and will design a program to fit the needs of any group. Workshops and training have been conducted for police departments, school systems, social service agencies, court personnel, businesses, youth groups, houses of worship, and others.
Training methods include large group discussions, small group exercises, role play activities, writing projects, homework assignments, and self-evaluation.
Programs include:
- School-Based Peer Mediation, Conflict Resolution and Training Active Bystanders
- Basic Mediation Training for adults and teens
- Communication Training
- Negotiation Skills
- Conflict management training and program development for businesses.
 Trainers
Quabbin Mediation has two full-time and four-part time staff. The executive director, who has been mediating since 1990, is also co-founder of Quabbin Mediation. The training director has been teaching mediation and conflict resolution since 1991. For some training, Quabbin Mediation contracts with a nationally known mediation trainer.
For information about any of the training programs or to request a customized training, contact Susan Wallace, Training Director, at 1-800-924-2600 or 978-544-6142 or susan@quabbinmediation.org.
Top of page
PROGRAMS FOR STUDENTS/YOUTH
 Students Teaching Students (STS) is a unique program in which peer mediators co-teach conflict resolution to entire grades of their peers.
Peer Mediation Programs
Peer mediators are students who receive training in helping others resolve conflicts. After the training, they mediate disputes for fellow students. Peer mediators are supervised by school staff and receive ongoing mediation training. Peer mediators’ roles in their schools may also include assisting in conflict resolution training or co-mediating parent/student disputes.
Peer Mediation Training
Quabbin Mediation works with school staff to develop program components prior to the training to ensure that, once trained, students, teachers, and the school community are educated about, the mediation program. Peer mediation training takes place in elementary, middle, and high schools and lasts from 12-18 hours. The components of this training are the same as those of the basic mediation training for adults, but geared to the appropriate age level.
For a brochure describing this program, click here.
Conflict Resolution Training
A unique aspect of Quabbin Mediation's conflict resolution training is, Students Teaching Students (STS), the use of peer mediators as trainers. They help to design and run training and serve as invaluable role models.
Conflict resolution is a powerful way that the individuals involved in a conflict often can find their own solution to the conflict. Conflict resolution training helps students develop skills for constructive and positive conflict management.
The training is a whole class format and includes large and small group activities, role playing, and opportunities to practice skills throughout the training.
Conflict Resolution Training Helps Students To Understand:
- Conflict is normal,
- Conflict styles,
- What escalates and de-escalates a conflict,
- Diversity and bias and the relation of each of these to conflict,
- How emotions influence conflict,
- Communication skills, and
- Strategies for effective problem solving.
Quabbin Mediation conducts conflict resolution training in elementary, middle, and high school settings. Trainers work with school personnel to meet the needs of the school and the classes participating in the training.
For a brochure describing this program, click here.
Seminars/Advanced Mediation Training
In monthly mediation seminars, trained peer mediators gather for advanced training in mediation, discuss cases that have been mediated, and for advanced role playing to keep their mediation skills sharp.
These seminars are also where peer mediators develop conflict resolution lessons to teach entire grades. This is the innovative Students Teaching Students program developed by Quabbin Mediation, school personnel, and peer mediators. The school's mediation advisor is involved in the seminars and is an integral part of the planning process to develop advanced training.
"[Peer Mediation] gives other students a second chance; it gives students a choice." — High School mediator
Top of page
 Training Active Bystanders (TAB)
Training Active Bystanders is a unique and innovative program Quabbin Mediation has developed in partnership with the Orange and Athol Police Departments, Ervin Staub, PhD., founding director of the Psychology of Peace doctural program at UMass-Amherst, the Ralph C. Mahar Regional School District and the Athol-Royalston Regional School District. Students, paired with a police officer, teach their peers how to safely and non-aggressively intervene in situations of bullying, harassment or abuse.
PROGRAMS FOR ADULTS
Basic Mediation Training
The Basic Mediation Training is 30 hours in length and includes intensive training in mediation principles, ethics, concepts, and skills. Training is arranged each year as funding is available. The training cost is $600. Scholarships may be available.
Components of the Training
- Mediation principles
- The role of the mediator
- Protecting the process
- Communication skills
- Neutrality
- Confidentiality
- Ethics
- Writing agreements
For a brochure describing this program, click here.
Conflict Resolution And Communication Training
Conflict resolution training helps people develop skills for constructive and positive conflict management. In this training, participants learn listening skills, negotiation skills, conflict resolution techniques, and how to de-escalate conflicts.
Conflict resolution training includes small group discussions and role playing to give each person the opportunity to practice these skills from the training.
Learn How To:
- Negotiate
- Resolve problems one-on-one with another person,
- De-escalate potentially inflammatory situations,
- Communicate your needs in a conflict situation,
- Discover the other person's needs, and
- Reach workable and fair solutions to a problem.
Training length, content, and cost are negotiable depending on the needs of a particular group or organization.
For a brochure describing this program, click here.
Top of page
Conflict Management for Business
Quabbin Mediation contracts with businesses to establish conflict management programs, to train employees in dispute resolution skills, and to provide mediation services. Many businesses have discovered considerable financial benefits from implementation of conflict management programs.
For a brochure describing this program, click here.
Top of page
|
